The repair kit provided with your pool can not be used underwater. The area to be repaired must be clean and dry for the patch to properly adhere. Intex does offer an underwater patch kit that can be used to repair holes below the waterline without draining the pool. Visit www.intexcorp.com to purchase the underwater repair kit.
It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Keep concrete as dry as possible by mopping up splashed water to minimize fungal growth, especially in shaded areas.
Yes. All parts for frame pools are replaceable. Call INTEX Consumer Service at (800) 234-6839 or visit our website to order on-line at www.Intexcorp.com. (US/Canada)
Yes. All parts for the frame pools are replaceable. If you would like to purchase one you can call the INTEX service station listed on your Owner's Manual. (International)
When the pool frame is completely assembled, the pool side walls and frame structure will lean inward. Make sure there are no wrinkles on the floor of the pool and that you have pulled the bottoms of the side supports out away from the liner to make the straps taut. As the pool is filled with water, the pool sides and frame will slowly move outward to where the pool sides and frame are vertical. Do not be concerned if the sides move further inward in the early stages of filling the pool: the pressure exerted by the water when the pool is completely full will push the sides out to their proper alignment.
Raise the two beams up to a height where beams can be inserted into both sides of the joint at an angle, then slowly lower the joint as the beams slide in. Watch that your fingers do not get pinched at the joint openings. Joint insert
INTEX pools do not have a manufacturer’s warranty. However, we will replace manufacturing defective pools (Above Ground Pools only, kiddie pools, swim centers and inflatable toys are not included) within 90 days of purchase (Except filter pumps, saltwater systems, electric heater and LED pool light which have a separate written warranty) with a copy of the sales receipt. Please contact an Intex agent at (800) 234-6839 for further information and to inquire about filing a claim for defective parts. (US/Canada)
INTEX pools do not have a manufacturer’s warranty. However, we will replace manufacturing defective pools (Above Ground Pools only, kiddie pools, swim centers and inflatable toys are not included) within 90 days of purchase (Except filter pumps, saltwater systems, electric heater and LED pool light which have a separate written warranty) with a copy of the sales receipt. Please contact the INTEX Service Station according to the information shown in your Owner’s Manual for further details. (International)
A flat, solid level, stable surface is needed and all sharp objects must be removed from the area. A ground cloth or tarp should be placed under the pool prior to setting it up. Also, the pool location must allow you to secure all doors and windows and safety barriers to prevent unauthorized, unintentional, or unsupervised pool entry. The pool requires at least 4 feet of space all the way around from objects that a child could climb to gain access to the pool.
It depends on usage and chemical balance. If it is properly filtered and chemically balanced, it should last through the summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.
Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth placed under the pool is highly recommended. Do not drag liner across concrete as abrasions may cause holes. Surface must be flat, level and stable.
No. Sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool will become unstable and possibly collapse causing personal injury or property damage.
Yes. Contact your local pool supply store for information on water treatment and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear™ Saltwater Systems will keep your pool clean from algae and bacteria.
1. New silver powder coated steel frame and gray liner offer refined styling.
2. New easy lock spring pins make installation simple.
3. Unique ultra frame design is stronger than traditional frames.
4. A larger foot cap reduces the chance of a foot sinking into soft ground.
A DVD is included in all pool packages, except Easy Set pools 14ft (427cm) and below, and the small Rectangular Frame pools. If you would like to purchase one you can call the INTEX service station listed on your Owner’s Manual, or download a copy from our website. (Link to DVD video) (International)
A DVD is included in all pool packages, except Easy Set pools 14ft (427cm) and below, and the small Rectangular Frame pools. If you would like to purchase one you can go to our website at www.Intexcorp.com and click on "INTEX Replacement Parts & Accessories" and click on "Above Ground Pools", or you can call Consumer Service at (800) 234-6839. Alternatively you may download a copy from our website. (Link DVD video) (US/Canada)
INTEX instructional DVD
Before removing the horizontal beams from the pool liner, please make sure the pool is completely empty, and the vertical legs or U-shape side supports have been disassembled and removed from the beams.
During the removal of the legs and U-shape side supports, shake the vertical legs or U-shape side supports from the horizontal beams. This will reduce the tightness between sleeve and beams, therefore the horizontal beams can slide out easier.
1. Pull the sleeve from the holes on the sleeve, and try separating it from the beam. Repeat this along the sleeve. Don't use water or soap as it will cause a suction effect between the sleeve and the beam.
2. Grasp the beam edge and rotate the beam left and right (back and forth) while pulling the beam out. The left and right rotation will help facilitate the removal of the horizontal beam.
Next season, before setting up the pool, please spread some baby powder (do not use corn powder) over the horizontal beam during assembly which will make it easy to disassemble when you restore the pool.
How to remove horizontal beams from the liner sleeve?
Please call Consumer Service at (800) 234-6839 to find out the retailer nearest you. (US/Canada)
Visit your local INTEX retailer or contact the nearest INTEX service station shown on www.intexdevelopment.com (International)
1. Remove the cap from the drain valve on the outside of the pool wall.
2. Attach the female end of the hose to the hose adapter.
3. Place the end of the hose in an area where the water can be safely drained.
4. Screw the hose adapter to the drain valve. Note: water will start to drain immediately.
5. Disconnect hose adapter when finished.
6. Replace drain plug on the inside of pool for storage.
7. Replace drain cap on outside of pool.
8. Be sure pool liner is completely clean and dry before long-term storage.
You should always keep rescue equipment by the pool and clearly post emergency numbers by the phone closest to the pool. Recommended items are (but not limited to) a Coast Guard approved ring buoy with attached rope, a standard first aid kit, a strong rigid pole not less than 12’ (365.76 cm) and emergency procedure information.
Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the INTEX pool cover to keep your pool covered when not in use. This will help keep the wind and other elements from depositing dirt and debris in your pool.
The ground is not totally level. If this is the only area to set up the pool then a level must be used. The pool must be re-leveled and if the ground is not concrete such as asphalt, lawn or earth, you must place a piece of either pressure treated wood or concrete bricks, size 15” x 15” x 1.2”, under each leg flush with the ground. The u-shaped side supports must be placed in the center of the pressure treated wood with the wood grain perpendicular to the leg support.
Laminated PVC which is made with 3 separate layers of material for extra strength and durability - two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.
No. The ground must be flat, solid, level and stable. If the pool is set up on ground that is not level the water will shift to one side, create stress on the pool frame and the pool will become unstable and possibly collapse causing personal injury or property damage.
No. Dogs, cats and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth.)
It depends on where you live. It is not recommended to keep your pool up if your temperature falls below 0 degrees Celsius or 32 degrees Fahrenheit. The pool may freeze, and cracking could occur in the pools liner. A properly stored pool will last longer than one left set up year round due to the degrading effects of UVA light.
Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.
No. Under no circumstances should anyone jump or dive into the pool. INTEX does not distribute any pools that are deep enough to allow such activity. Serious injury, paralysis or death could result from failure to follow these rules.
The pump and filter alone will not prevent algae from growing in pool water. This can only been done by maintaining proper chlorine and pH levels at all time. Purchase an INTEX Krystal Clear™ Saltwater System at www.intexcorp.com or check your local pool supply stores for further information.
1) New silver powder coated steel frame and gray liner offer refined styling.
2) New easy lock spring pins make installation simple.
3) Unique ultra frame design is stronger then traditional frames.
4) A larger foot cap reduces the chance of a foot sinking into soft ground.