» Long term exposure to sun and UV light will cause the white spot discoloration on the top panel's surface. It?s very important to cover the pool when it's not in use or occupied.
» Water condition varies from country to country, states, region, and within specific zones and areas. In some regions the water could be "hard water", this is because the water contains excessive minerals, such as calcium and magnesium, thus causing the water to adopt a milky color. Check your local pool supply store for advice on water treatment and balance.
» Empty the pool, use a soft brush, mild detergent and water to remove algae stains from the pool liner. Thoroughly rinse and dry before refilling or storage.
» Two possible causes:
1) The pool is not set up on firm, level ground.
2) The bottom cap does not align with the pool leg cap.
» Your pool can be easily emptied and stored in a safe place during the winter. However, many people choose to leave their pool up year round. In areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a safe place when temperatures drop below 32 degrees Fahrenheit. See "How To Drain Your Pool" section.
Clean pool water thoroughly (If Easy Set Pool make sure the top ring is properly inflated).
Remove the skimmer (if applicable) or any accessories attached to the threaded strainer connector. Replace strainer grid if necessary. Be sure all accessories parts are clean and completely dry before storage.
Plug the Inlet and Outlet fitting from the inside of the pool with the plug provided (sizes 10' and 12'). Close the Inlet and Outlet Plunger Valve (15', 18', and 24').
Remove the ladder (if applicable) and store in a safe place. Be sure the ladder is completely dry before storage.
Remove the hoses that connect the pump and filter to the pool.
Add appropriate winter chemicals. Consult your local pool dealer as different regions vary greatly.
Cover pool with Intex Pool Cover. IMPORTANT: INTEX POOL COVER IS NOT A SAFETY COVER.
Clean and drain pump, filter housing and hoses. Remove and discard old filter cartridge (keep a spare cartridge available for next season).
Bring pump and filter parts indoors and store in a safe and dry area, preferably heated.
STORING POOL FOR WINTER
After draining pool, dry pool liner completely (100%). Sprinkle talcum powder on liner to prevent vinyl from sticking together and to absorb any water you may have missed.
Roll pool liner to avoid creases and relocate to storage area. Place it in original carton if you saved it.
Keep all small parts together with filter pump, manual, and pool, and then place in an area that will remain at room temperature throughout the storage season.
» Excessive use of pool chemicals can cause the color of the inside wall printing to fade away faster, like a heavy chlorinated public swimming will cause a bathing suit color to fade
» Yes, but we don’t recommend upgrading your filter pump. Our pump enclosure only supports an INTEX 2,500gph/9,462Lph (model 633 & 634) pump or a saltwater system / filter pump combination (model CS/8111 & CS/8221), thus the upgraded pump may not fit into the pump enclosure. (International)
Yes. The Intex 2,650 GPH Krystal Clear Sand Filter Pump MODEL SF20110 and Krystal Clear Sand Filter Pump & Saltwater System MODEL CS20110 are compatible and require no adaptors. Please contact Intex Consumer Service at 800 234 6839 with questions or for purchase. This pump can also be purchased online at www.intexcorp.com. Intex does not recommend any other manufacturers pump be used. (US/Canada)
» No. It is an extrusion panel, made of plastic. The plastic construction makes the enclosure easier to set up and reduces maintenance when compared to similar wooden enclosures while giving you the look of real wood.
» We recommend storing your pool during the winter. Your pool is designed to be easily emptied and stored in a dry, warm place. If you choose to leave your pool up year round in areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a dry, warm place when temperatures drop below 32 degrees Fahrenheit (0 degrees Celsius)
» Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. INTEX will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.
» Once ground is prepared; no extra tools are required for sequoia spirit installation. Two bolt wrenches are included for you to complete the whole installation.
» Processing time is approximately 3 business days from the date we receive the product. It is then shipped by Fed EX Ground from Long Beach CA. Therefore, transit time will be determined by your location. (for U.S & Canada only)
» If your e-mail address was provided at the time the order was placed, and your order was shipped by Fed EX, you will receive an e-mail confirmation with the tracking number. You can then go to the Fed EX website to track the package.
» We distribute 15’8”x49” (478cm x 124cm).
» No, due to unique filter pump fittings the Sequoia Spirit is available only in a set.
» The ground area where the pool is to be set up must be absolutely flat, level and stable. Do not set up the pool on a slope or inclined surface.
The ground surface must be compacted and firm enough to withstand the pressure and weight of a fully set up and filled pool. Do not set up the pool on mud, sand, soft or loose soil.
Do not set up the pool on a deck or platform.
NOTE: The pool requires at least 4 feet of space all around pool from objects that a child could climb on to gain access to the pool.
» If the area is grass, the ground must be prepared for installation. We suggest you dig and level the ground by pouring a layer of 2" concrete. If you don't want to concrete your ground, you must hire a contractor for the ground preparation (see owner's manual).
» The ladder used for this pool is 52" INTEX ladder; it is included in the set.
» Two strainer valve caps are included to prevent water from leaking as you fill the pool prior to assembling the Sequoia Spirit. Just insert the two caps into the strainer before filling the pool with water.
Note: remember to remove the strainer valve caps before using the pool and pump.
» Possible causes are:
1) Inclined ground condition. Please follow the ground preparation instructions in the owner's manual.
2) Incomplete components. Please check with Parts List and Reference in the owner's manual. If any components are missing, please contact INTEX service center.
3) Incorrect assembly. Please follow the Set Up Instructions in the owner's manual. You must fill the pool with water before assembling the wood grain enclosure.
» When the ground is prepared, it should take less than 2 hours for a team of two people; and approximately one hour for a team of three.
» A PVC or silicon based glue for repairing camping mats, tents, shoes, inflatable boats, etc are suitable for INTEX pools.
» Orders are shipped within 2-3 business days once the order is placed. Orders will be shipped by regular mail or Fed EX (depending on the size of the order). Therefore, transit time will be determined based on your location and shipping method.
» Yes. Intex will accept replacement part orders, accessory orders, and warranty questions from Canadian consumers. For replacements on items other than Above Ground Pools and specific airbeds, please refer back to the original place of purchase. To order replacement parts please call 800-234-6839 or go to www.intexcorp.com.
» For safety reasons the pump enclosure box is not provided to prevent young children using it as a step to access the pool unauthorized when they are not supervised.
» No. Our system does not accept COD (Cash on delivery) or check. We only accept Visa, Mastercard, American Express and Discover credit cards. Pre-paid credit cards can be used if they are from one of these four companies.(for U.S & Canada only)
» No.
