Information -> FAQ     FAQ AIRBEDS Question: Can I use an airbed on my existing bedspring? Question: Can I use normal sheets for my INTEX airbed? Question: Can I use other brand's pump for inflating the airbeds? Question: Can I wash my airbed? Question: Does the Intex airbed come with a warranty? Question: How are the airbeds constructed? Question: How can I differentiate the valves? Question: I misplaced the transformer to my Fast-Fill Pump. Which transformer do I purchase to replace it? Question: If my airbed has a leak, how can I find it? Question: Since my airbed has flocking, how can I use the repair patch - it won't adhere to the flocking? Question: What is the approximate weight capacity of Intex airbeds? Question: What pump should I use with my airbed? Question: What type of valve does my airbed have? Question: Why doesn't the product measure out to the size stated on the box? Question: Why won't my Fast-Fill Rechargeable Pump work? I turn it on and nothing happens. Question: Will the Fast-Fill Rechargeable Pump inflate my airbed? AUTO POOL CLEANER Question: Does the auto cleaner have an electrical motor? Question: Should the auto cleaner hose be connected to the inlet (water from pool to pump) or the outlet (water from pump to pool) connection? Question: What is the easiest way to take out the auto cleaner from the water after each use? Question: What is the recommended filter pump size (flow rate) for the auto cleaner to operate properly? Question: What should I do if the auto cleaner does not move or moves very slowly? Question: What should I do if the auto cleaner lifts off from the pool's floor? Question: Why does the auto cleaner have some tiny holes on the upper housing? CHEMICAL WATER BALANCE Question: How do you lose chlorine content in the pool? Question: How do you remove algae? Question: What are the black stains on vinyl lined pools? Question: What can algae do to the pool? Question: What causes the chlorine odor? Question: What happens if the pH level or the alkalinity levels are too high or too low? Question: What is algae? Question: What is stabilizer? Question: What is the different between using Chlorine and Bromine in pool as a sanitizer? Question: What test kits and chemicals should I use? EASY SET POOLS Question: Approximately how many gallons of water does the pool hold? Question: Can I set the pool up on a concrete patio? Question: Can a portable water heater be used for this type of pool? Question: Can grass grow through the ground cloth and / or pool liner? Question: Can the pool and pump be purchased separately? Question: Can the pool be left up year-round? Question: Do I need to keep safety and rescue equipment on hand near my pool? Question: Do you recommend using chemicals? If so, what kind? Question: Does my Intex pool carry a factory warranty? Question: Does the ladder, ground cloth and / or cover comes with the pool? Question: Does the liner requires any special care to ensure durability? Question: How do I drain the pool? Question: How do I prevent dirt and grime from getting into the pool water? Question: How do I prevent the pool from damaging grass, lawn or prevent fungi from developing on concrete? Question: How does UV affect the materials used? Question: How high can I fill the pool? Question: How long does it take to fill the pool with water? Question: How many seasons should the pool last? Question: How much air should be used to inflate the top ring? Question: How much does water cost to fill the pool? Question: How often should the water be changed? Question: How to prevent black stains around the water level on the top ring? Question: Is a DVD available to show how to set up the pool? Question: Is a fence or enclosure required by law? Question: Is it safe for my pets to play in the pool? Question: Is it safe to jump or dive into the pool off of a ladder or any type of platform? Question: Is it safe to lean over, lie down, or sit on top of the pool's inflatable top ring? Question: Is there a repair patch enclosed for liner repair? Question: Should I leave my pool outside in snow or freezing winter? Question: What AGP sizes are available? Question: What could cause the Easy Set pool to be lopsided? Question: What is needed to prepare a site for the pool? Question: What is the approximate depth of the water? Question: What is the steepest slope that I am able to set up my pool on? Question: What material is the pool made of? Question: What might be the problem when the top ring deflates one day after it has been inflated? Question: What other surfaces can be safely used to set up my Intex Easy Set Pool? Question: What should I do to avoid puncturing the top ring? Question: What should I use to clean my pool before storing it for the winter? Question: Where can I buy one? Question: Why do I find algae in my pool even when I run my filter pump regularly? Question: Will Intex issue a refund for manufacturing defective product? Question: Would excessive pool chemicals affect / cause deterioration to liners? ELECTRIC POOL HEATER Question: Can I use INTEX electric pool heater to heat a Spa? Question: Can I use the heater during the winter? Question: Can I use the heater with INTEX salt water system? Question: Can I use two or more heaters for my pool? Question: Does the heater require maintenance? Question: How does INTEX electric pool heater work? Question: Is INTEX electric pool heater easy to use? Question: Is it safe to use the pool when INTEX electric pool heater is on Question: Is the INTEX electric pool heater easy to install? Question: Is the INTEX electric pool heater expensive to operate? Question: Is the INTEX electric pool heater safe? Question: Should I purchase a GFCI (IRC) / RCD (IO) for the heater? Question: Should I use the pool cover when I use the INTEX electric pool heater? Question: What is the specification of the INTEX electric pool heater? Question: What size pool will the INTEX electric pool heater work with. Question: Will the pool water become too hot? FILTER CARTRIDGES Question: Are replacement cartridges available? Where can we get them? Question: Can I use another brand of cartridge? Question: Can the filter cartridge be rinsed and re-used? Question: How often do I have to replace the filter cartridge? Question: What models and sizes are available? Question: Which models filter pumps need to use the filter cartridge support? FILTER PUMPS Question: Are any tools required to assemble the pump? Question: Can I disassemble the motor housing to clean the inside? Question: Can I hook up a vacuum to the pump? Question: Can I upgrade my Model 02/03/03R, Model 12/12R/22/22R, Model 603/604 or Model 637/638 filter pump to the larger Model 51/52, Model 520R/530R, Model 635/636 or Model 633/634 filter pump to fit my 8', 10', 12', 15' or 16' pool? Question: Can I use a transformer from other brands for filter pump M1? Question: Can filter pump M1 be used with large Deluxe pools and Swim Center pools? Question: Can the filter pump be operated when a cover is on the pool? Question: Can the filter pump be purchased from Intex if not available from a local retailer? Question: Can the pump be used to empty the pool? Question: Can we use the pool while the filter pump is operating? Is it safe? Question: Do you need to purchase a GFCI (ground fault circuit interrupter) outlet? Question: Do you recommend sand filters for Intex AGP's? Question: Does a filter pump have to be used with my Intex above ground pool? Question: Does the pump keep the pool walls and bottom clean? Question: Does the pump meet recognized electrical standards? Question: Does the pump run on AC or DC power? Question: How do I know if I have a truly defective pump and not just an oversight on my part? Question: How far should I place the transformer from the pool? Question: How long does it take for the water to be completely pumped through the filter? Question: How long is the filter pump electrical cord? Question: How many amps does it take to operate the filter pump? Question: How often should the filter cartridge be replaced? Question: If the pump is defective will I be reimbursed for postage? Question: Is there a written warranty for this product? Question: On Model 02/03R, Model 12R/22R, Model 51/52, Model 520R/530R, Model 603/604, Model 637/638, Model 635/636 and Model 633/634 should I turn on the pump before releasing the air pressure? Question: Should consumers repair the pump themselves? Question: Should the plunger valves on Model 51/52, Model 520R/530R, Model 635/636 and Model 633/634 pump be closed when the pump is not running? Question: The water flow is not as strong as it used to be, why? Question: What does the warranty cover? Question: What is a GFCI outlet? Question: What is the GPH (gallon per hour) capacity of the pump? Question: What is the best way to store the filter pump and/or the saltwater pool system for the winter? Question: What is the filter pump usage time? Question: What is the life of the filter pump? Question: What is the recommended procedure to keep my pool clean while waiting for my replacement pump? Question: What is the weight of the pump? Question: What is your suggestion on pump maintenance? Question: What should I do if I'm experiencing some difficulty connecting the hoses onto the black protruding hose connectors? Question: What should I do if the gems from my jewelry go into the filter pump? Question: Will the immersible filter pump M1 (300 gal/hr) pose a safety hazard for the bather in pool? Question: Will the pump get damaged if splashed with water? FLOATING LED LIGHTS Question: Can I use INTEX floating pool light in an in-ground pool? Question: Can I use the INTEX floating pool light in other environments? Question: Do I have to worry about my children playing with my INTEX floating pool light under water? Question: How far can light from my INTEX floating pool light travel under water? Question: How long does it take to charge my INTEX floating pool light? Question: How long does the LEDs last before needing replacement? Question: How long will the INTEX floating LED pool light stay on after a full charge charge? Question: How many charges will I get from my INTEX floating pool light? Question: How should I clean my INTEX floating pool light? Question: How should I dispose of my INTEX floating pool light? Question: What happens if I leave my INTEX floating pool light in the pool all week long without turning it off? Question: What if my pool is larger than 18' in diameter, or a large rectangular or oval pool? Can I use INTEX pool light? Question: What is the warranty period of INTEX floating pool light? Question: What should I do for storage after the swimming season? Question: What should I do if the batteries in my INTEX floating pool light fail or the LEDs burn out? Question: What should I do to protect the batteries during storage? Question: Why does the indicator light turn on and off after recharging for 7 hours? Question: Why is it foggy inside the casing after recharging? Question: Will the INTEX floating pool light break if I drop it accidentally or if it falls from a shelf, table or counter? GENERAL QUESTIONS Question: Can grass grow through the ground cloth and / or pool liner? Question: Does the color of the printing on the inside of the pool wall fade away with time and does it pose any health risk issue? Question: My pool has a milky color, do I need to change the water or is it treatable? Question: Other than Intex #10114 or #10181, what other repair glue do you recommend for Intex pools and AGP? Question: What is the best way to remove algae stains from the pool liner? GENERAL SALTWATER SYSTEM QUESTIONS (MODEL 8110/8111/8220/8221/6110/6220) Question: How can I test the chemical level in my pool? Question: Can you adapt an older Filter Pump to the Saltwater Pool System? Question: Can you run the Saltwater Pool System with the pool cover on? Question: Do you need to use any other chemicals in the pool besides salt? What happens if you put other chemicals in the pool? Question: Does the Saltwater Pool System prevent algae and bacteria from forming on the bottom and sides of the pool? Question: How do I increase the chlorine output? Question: How do I increase the chlorine output? Question: How do I verify if the saltwater pool system (chlorine generator) is generating chlorine? Question: How does Intex saltwater pool system generate chlorine? Question: How does the salt affect the vinyl? Question: How long does it take for the Saltwater Pool System to clear the "green" water from my pool? Question: How often do you run the Saltwater Pool System? Question: If I am allergic to chlorine, can I still swim in the pool? Question: If the Saltwater Pool System runs too long, will it over chlorinate the pool? Question: Is it safe to swim in the pool while the Saltwater Pool System is operating? Question: Is the Saltwater Pool System available for different sizes of pools? Question: Is the Saltwater Pool System capable of lifting dirt off the bottom of the pool? Question: Is the Saltwater Pool System technology proven? Question: Is the chlorine produced by a Saltwater Pool System different than the standard liquid or granule chlorine used in most pools? Question: What are the differences between the Automatic Saltwater System (Model 8110/8220/8230), Krystal Clean Poolwater System Combination (Combo Model 8111/8221/8231) and Low-Salt Automatic Saltwater System (Model 6110/6220)? Question: What if the water is accidentally swallowed? Is it harmful in any way? Question: What is the Intex Saltwater Pool System (Chlorine Generator)? Question: What is the chemical process that takes place in a Saltwater Pool System? Question: What is the life expectancy of the Saltwater Pool System? Question: What type of salt should be used? Question: What type of service is needed to maintain the Saltwater Pool System's performance? Question: What types of Intex saltwater pool system are available? Question: What will happen if iodized salt is used? Question: Which pool sets come with the Saltwater Pool System? Can it be purchased separately? Question: Why are Intex Saltwater Pool Systems better than other products on the market today? Question: Why are there tiny little bubbles in the water when the saltwater pool system is running? Question: Why did I find white flakes in the pool water? Question: Why did I find white flakes in the pool water? Question: Why do I have insufficient chlorine output? Question: Why has the name of the device been changed from Chlorine Generator to "saltwater pool system"? Is it the same product? Question: Why sometimes is it called Chlorine Generator, since it doesn't actually produce chlorine in the traditional sense? Question: Why use Intex saltwater pool system? Question: Will my pool water be salty? Question: Will the Saltwater Pool System work even if I use well water? What if I have hard water? Question: Will the salt produce any harmful by-products over long periods of time? LADDERS Question: Does a ladder come with the pool? Question: How much weight does a ladder support? Question: Is it safe to jump or dive into the pool from the ladder or any type of platform? Question: Is there another brand of ladder that can be used? Question: Which ladder should be used for Easy Set pools? Question: Which ladder should be used for Frame Pools? METAL FRAME POOL & ULTRA FRAME POOL Question: Approximately, how many gallons of water does the pool hold? Question: Are extra lock pins included in case I lose some? Question: Are replacement liners and frame parts available to purchase? Question: Can I set the pool up on a concrete patio? Question: Can a pool be set up on a slope? Question: Can a portable water heater be used for this type of pool? Question: Can sand be used to level the ground at the pool site? Question: Can the pool be left up year-round? Question: Do I need to keep safety and rescue equipment on hand near my pool? Question: Do you recommend using chemicals? If so, what kind? Question: Does a patch for liner repair come included with the pool set? Question: Does my Intex pool carry a factory warranty? Question: Does the ladder, ground cloth and/or cover come with the pool? Question: Does the liner require any special care to ensure durability? Question: How do I drain the pool? Question: How do I prevent dirt and grime from getting into the pool water? Question: How do I prevent the pool from damaging grass or fungi from developing on concrete? Question: How do you fit the last joint into its designated horizontal beam while keeping the other beams intact on the round frame pool? Question: How does UV affect the materials used? Question: How high can I fill the pool? Question: How long does it take to fill the pool with water? Question: How many seasons should the pool last? Question: How much does it cost to fill the pool with water? Question: How often should the water be changed? Question: Is a DVD that shows how to set up the pool available? Question: Is a fence or enclosure required by law? Question: Is it safe for my pets to play in the pool? Question: Is it safe to jump or dive into the pool off of a ladder or any type of platform? Question: Should I leave my pool outside in snow or freezing winter? Question: What is needed to prepare a site for the pool? Question: What is the approximate depth of the water? Question: What is the pool liner made of? Question: What should I use to clean my pool before storing it for the winter? Question: What sizes are available? Question: What's advantage of the Ultra Frame Pool? Question: Where can I buy one? Question: Why do I found algae in my pool even when I run my filter pump regularly? Question: Why does the rope seams tear sometimes? What causes tears in the pool liner? Question: Will Intex issue a refund for manufacturing defective product? Question: Without measuring, how do I know what is my frame pool size? Question: Would excessive pool chemicals affect / cause deterioration to liners? OVAL FRAME POOLS Question: Approximately, how many gallons of water does the pool hold? Question: How high can I fill the pool with water? Question: How much air should be used to inflate the top ring? Question: What is the approximate depth of the water? Question: What might be the problem when the top ring deflates one day after it has been inflated? Question: What sizes are available? POOL COVER Question: Do Intex covers have the mesh screen in the middle? Question: Does Intex make solar covers? Question: Does Intex manufacture the bubbled cover? Question: Does Intex recommend other pool covers to be used with Intex above ground pools? Question: Is a cover included in all the pool sets? Question: Is it possible to get a cover for the metal frame pools? Question: Is the Intex pool cover a "Safety Cover"? Question: My cover doesn't fit. Do I have the wrong size? What do I do? Question: Where can a cover be purchased when the retailer does not carry them or if a cover did not come with my pool package? Question: Why are there holes in the cover? Does Intex distribute a cover without holes? POOL SIDE TRAY Question: Can I hang heavy things on the hook? Question: Can I use the INTEX pool side tray for non-INTEX metal frame pool? Question: Do I need any special tools to install my INTEX pool side tray? Question: Does the INTEX pool side tray work with all pools? Question: What can I put on the INTEX pool side tray? RECTANGULAR METAL FRAME POOL & RECTANGULAR ULTRA FRAME POOL Question: How come the pool starts to tilt to one side even when I have already set it up on level ground? Question: How do I insert the metal poles into the pool liner? Question: In what sequence should the pool be put together? Question: What is the most important step I need to be aware of before filling up the pool? Question: What sizes are available? Question: What's advantage of Rectangular Ultra Frame Pool? Question: Why do my horizontal beams bend inward during filling the pool? SALTWATER SYSTEM (MODEL 6110/6220) Question: Can I attach INTEX accessories, such as heater, sprinkler, maintenance kit or auto cleaner, when operating my saltwater system? Question: Can I use the saltwater system with a non-intex filter pump or sand filter? Question: Do I have to agitate the water in the salt tank? Question: Do I have to reset the operating time after a power cut? Question: Do I have to set the operating time every day? Question: How can I adjust the operating time? What does "1, 2, 3, 4, 5" on the time control dial stand for? Question: How do I add Salt? Question: Is the INTEX Saltwater System compatible with my pool? Question: Is the INTEX Saltwater System safe? Question: Should I add salt every day? Question: What is the replenishment cycle for salt and water? Question: What should I do if the saltwater system stops pumping when the saltwater tank is still half full? (Water flow and salt level are ok) Question: What should I do when my saltwater tank runs dry faster than the stated days for replenishment in the Owner's Manual? Question: What should I do when the alarm is on (red LED indicator)? Question: What's the filter pump's capacity requirement for the INTEX saltwater system? Question: What's the power specification of the saltwater system? Question: Why does my pool still look green even though I followed the instructions described in the Owner's Manual? Question: Why is it difficult to install the saltwater tank onto the base? Question: Why is the green indicator (on the right side) not immediately on when I turn on the system? Question: Will my pool water become very salty? SALTWATER SYSTEM (MODEL 8110/8111/8220/8221) Question: Can I pre-program the startup time like my VCR (Video Cassette Recorder)? Question: Can I stop the timer or change the startup time? Question: Do I add salt to the pool or to the pump? Question: Does the stand-alone Saltwater Pool System require any cartridges as the pump does? Question: How does the addition of salt to my pool generate chlorine? Question: How does the timer work? Question: How much salt should be used? Question: I bought an AGP Set with a saltwater pool system/filter pump combination (combo), I do not want to add salt because I do not want to use the chlorinator. Is it possible to run just the pump to filter the water at least? Question: I have a saltwater pool system/filter pump combination unit (combo), can I run just the filter pump only after the chlorinator has finished without re-setting or erasing the chlorinator's programmed timer? Question: If my pool loses water, how do I know how much salt to replace? What happens if I add too much salt? Question: The salt table on the saltwater pool system packaging only shows 15' and above AGP sizes. Is the saltwater pool system suitable for AGP below 15'? Question: What does code 90 mean? Question: What does code 91 mean? Question: What does code 92 mean? Question: What should I do if code 91 appears? Question: What should I do if code 92 appears? Question: What should I do if there is still no display on the LED screen? Question: Why is there no display on the LED screen? SEQUOIA SPIRIT Question: Can I leave my pool outside during the winter? Question: Can I upgrade my filter pump? Question: Can I use some sanitizer device like saltwater pool system? Question: How long does it take to install the pool and enclosure? Question: If I own a 16'x48" round metal frame pool, can I purchase the Sequoia Spirit enclosure separately? Question: Is Sequoia Spirit really made of wood? Question: What is "STRAINER VALVE CAP" used for? How can I use it? Question: What ladder should I use for this pool? Question: What shall I do if my backyard is lawn? Question: What size of metal frame pool can be used with Sequoia Spirit? Question: What sizes are available? Question: What tools are required for installation? Question: Where should I install my Sequoia Spirit? Question: Why are the side panels not fitting together? Question: Why does the enclosure look crooked once it is assembled? SOLAR COVER Question: Does Intex have solar covers for rectangular and oval pools? Question: My solar cover doesn't fit my easy-set pool. Do I have the wrong size? What should I do? Question: What are the benefits of using a solar cover? Question: What sizes are available this year? Question: Why there are some holes on the solar cover? SPRAYER Question: Can I use the pool with the sprayer on? Question: Can I use the sprayer with other filter pump brands? Question: What are the correct steps to insert the flow reduction adapter into the strainer (for rectangular metal frame pool 12'x24'x48" only)? Question: What is the minimum flow rate that is functional with the sprayer? Question: What is the spray range for the Intex sprayer? Question: Which model filter pump or pools are compatible with the sprayer? Question: Which water return connector should I connect the sprayer to, since there are two water return connectors on my 12'x24'x48" rectangular metal frame pool liner? WALL MOUNTED SURFACE SKIMMER Question: After setting up the surface skimmer on an AGP and plugging in the filter pump, the skimmer starts to vibrate and propel towards the outside lifting the skimmer out of the water surface. What should I do? Question: Can I use the pool with the surface skimmer on? Question: Can I use the surface skimmer with other filter pump brands? Question: Does the floating surface skimmer always need to be used in conjunction with the filter pump? Question: What is the minimum flow rate for adequate function of the surface skimmer? Question: Which model filter pump and pool can be used with the surface skimmer?